TERMS OF SERVICE

Last Updated: November 3, 2026

INTRODUCTION & ACCEPTANCE

Welcome to kyveix, an online store offering travel essentials, everyday necessities, and practical accessories for home and on the go.

This website is owned and operated by Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix.

In these Terms of Service (“Terms”), “kyveix,” “we,” “us,” and “our” refer to Qingdao Xidengke Machinery Co., Ltd. in its operation of this website and related online retail services.

These Terms govern your access to our website, use of shopping features, and purchases through our store.

By using the relevant Services or placing an order, you agree to these Terms and the applicable policies published on our website, to the extent permitted by law. These include our Privacy Policy, Shipping Policy, Return & Refund Policy, and applicable Purchase Terms.

If you do not agree, please discontinue use of the relevant Services and do not submit an order.

We may revise these Terms to reflect changes in our operations, website features, products, or applicable requirements, as explained in Section 11.

Our store uses Shopify’s e-commerce infrastructure to display products and support online shopping transactions.

BUSINESS IDENTITY & CONTACT DETAILS

Brand Name:
kyveix

Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.

Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)

Customer Support Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix, owns and operates this website and manages its online retail activities, order coordination, fulfillment arrangements, and customer support.

SECTION 1 – ELIGIBILITY & ACCEPTABLE USE

By placing an order, you confirm that you have the legal capacity or appropriate authorization to complete the purchase under applicable law.

Where a minor uses the website under adult supervision, the parent or legal guardian is responsible for ensuring that the use complies with applicable requirements.

You must use our website and Services lawfully and responsibly. Prohibited activities include:

• Submitting fraudulent orders or knowingly providing misleading transaction details

• Attempting unauthorized access to accounts, systems, or networks

• Using products or Services for unlawful purposes

• Infringing intellectual property or other protected rights

• Collecting or misusing another person’s information without authorization

• Disrupting website availability, security, or functionality

• Introducing viruses, malicious software, or harmful code

• Engaging in other conduct prohibited by law

You must not attempt to damage or compromise the website or its supporting systems.

Subject to applicable law, we may restrict access when reasonably necessary to address unlawful activity, material breaches of these Terms, or significant security concerns.

SECTION 2 – GENERAL SERVICE CONDITIONS

We aim to provide a functional, accessible, and reasonably secure shopping environment.

Website features or Services may occasionally be interrupted or restricted for legitimate reasons, including:

• Scheduled or emergency maintenance

• Suspected payment fraud

• Unauthorized account activity

• Security incidents or vulnerabilities

• Misuse of website features

• Transactions prohibited by law

• Serious or repeated violations of these Terms

Information transmitted through the website may pass across different networks and undergo technical adjustments necessary for transmission.

Payment information is handled under the security arrangements maintained by the relevant payment providers.

Unless authorized or otherwise permitted by law, you may not reproduce, distribute, resell, or commercially exploit substantial portions of our website or Services.

Headings are provided for convenience and do not independently change the meaning of these Terms.

SECTION 3 – PRODUCT INFORMATION & WEBSITE ACCURACY

We make reasonable efforts to provide accurate information about the travel essentials, everyday products, and accessories available through kyveix.

This information may include:

• Product descriptions and intended uses

• Materials, dimensions, and specifications

• Available sizes, colors, styles, and variations

• Package contents and included accessories

• Prices and promotional offers

• Stock availability

• Shipping methods and charges

• Purchasing and after-sales conditions

Occasional errors or omissions may occur, including typographical mistakes, outdated specifications, pricing discrepancies, or incomplete promotional details.

Before ordering, please review the product description, selected options, cart contents, checkout summary, and relevant store policies.

We may correct inaccurate information when reasonably necessary.

If a material error affects an order already placed, we will make reasonable efforts to notify you and explain the available options. These may include confirming corrected details, offering a suitable alternative, or canceling the affected purchase with an applicable refund.

Nothing in this section limits mandatory consumer rights.

SECTION 4 – PRICES, AVAILABILITY & SERVICE CHANGES

Our product selection, prices, promotions, and website features may change over time.

For legitimate business or operational reasons, we may introduce products, update variations, change prices or promotions, modify website features, discontinue merchandise, or adjust available Services.

Availability may depend on stock levels, supplier arrangements, and fulfillment capacity.

For accepted orders, the applicable product price will generally be the amount shown at checkout, subject to applicable law and the appropriate handling of obvious pricing or technical errors.

Later changes to prices, products, or Services do not automatically alter previously accepted orders or remove rights associated with completed purchases.

SECTION 5 – TRAVEL ESSENTIALS & EVERYDAY PRODUCTS

Some merchandise may be available exclusively online or in limited quantities.

Individual product pages may describe:

• Key features and intended functions

• Materials, finishes, and construction

• Available styles, colors, and variations

• Dimensions and measurements

• Quantities and package contents

• Included accessories or components

• Usage instructions and relevant safety warnings

Please review this information before purchasing.

Product Images & Appearance

Minor differences in color or appearance may result from photography, lighting, screen settings, normal manufacturing variations, or packaging updates.

We cannot ensure identical color reproduction on every device. However, these differences should not make a product materially inconsistent with its description.

Appropriate Product Use

Use travel accessories and everyday products according to their intended purposes, instructions, and safety guidance.

Where relevant, review warnings, age recommendations, care requirements, and handling instructions before use.

Return Conditions

For preference-based returns, products should generally remain in their original condition and show no use beyond reasonable inspection.

Excessive use, substantial damage, significant alterations, or missing components may affect eligibility under our Return & Refund Policy.

Certain hygiene-sensitive, consumable, or customized products may have additional return conditions where legally permitted and clearly disclosed before purchase.

These conditions do not limit applicable rights concerning damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.

Purchase Limits

Where reasonably necessary and legally permitted, we may apply quantity limits or transaction restrictions because of:

• Inventory limitations

• Supplier requirements

• Fraud prevention

• Legal restrictions

• Suspected unauthorized commercial resale

• Other legitimate operational concerns

Offers are void where prohibited by law.

SECTION 6 – ORDER REVIEW, BILLING & CUSTOMER INFORMATION

Orders may be reviewed before fulfillment. This may include checking payment authorization, inventory, selected products, contact information, and delivery details.

For legitimate reasons, we may hold, restrict, decline, or cancel a transaction, including where there is:

• Suspected fraudulent or unauthorized payment

• Incorrect or incomplete customer information

• An obvious pricing or technical error

• Product unavailability

• Difficulty verifying payment

• A transaction or website security concern

• Suspected unauthorized resale

• Another lawful operational reason

Reasonable purchase limits may apply by customer, account, household, payment method, address, or transaction.

If clarification is needed, we may contact you using the details supplied at checkout.

Accurate Customer Details

Please provide complete and accurate information, including your name, email address, telephone number, billing address, delivery address, and payment details.

Check this information before submitting your order.

If you discover an error afterward, contact service@kyveix.com promptly.

If a paid order is canceled, the applicable refund will be returned to the original payment method. Approved cancellation refunds will be processed within 5–10 business days after approval.

SECTION 7 – U.S. SHIPPING & DELIVERY

kyveix currently ships to eligible addresses within the United States only.

Available delivery methods depend on order value, destination, and the options shown at checkout.

Shipping Services

Delivery Method	Eligible Order Value	Shipping Fee	Estimated Transit After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

All shipping fees are in U.S. dollars (USD).

Customers who qualify for free Standard Shipping may choose Express Shipping instead for $6.99, where available.

Shipping options and applicable charges are displayed before payment.

Processing & Transit Times

Please allow up to 5 business days after payment confirmation for order verification, preparation, packing, and dispatch arrangements.

Business days are Monday through Friday, excluding public holidays.

Shipping transit begins after dispatch and does not include processing time. Express Shipping does not shorten the processing period.

If an order requires the full 5 business days of processing, the combined estimates are:

• Express Shipping: Approximately 6–7 business days

• Free Standard Shipping: Approximately 8–10 business days

• Standard Shipping: Approximately 8–10 business days

These examples are estimates, not guaranteed arrival dates. Orders prepared sooner may arrive earlier.

Carrier schedules, weather, public holidays, destination accessibility, inspections where applicable, and other transportation disruptions may affect delivery.

Fulfillment Locations & Tracking

Orders may be fulfilled through suppliers, warehouses, distribution facilities, or third-party logistics providers.

Dispatch locations may vary according to inventory availability, fulfillment arrangements, and destination. Some orders may ship from facilities outside the United States.

After dispatch, we will email tracking details when available.

Delivery Assistance

If a package is delayed, missing, damaged, or marked as delivered but cannot be located, contact service@kyveix.com.

Handing a package to a carrier does not automatically end our responsibility to review reasonable delivery concerns.

A “Delivered” tracking status does not automatically prevent investigation of a missing-package report.

Please review our Shipping Policy for complete details.

SECTION 8 – THIRD-PARTY SERVICES & INTEGRATIONS

Some website functions may be provided or supported by independent services, including:

• Payment processors

• E-commerce applications

• Analytics and performance tools

• Customer communication platforms

• Other technology integrations

These providers may maintain their own service terms, privacy notices, security procedures, and operating requirements.

The availability of particular features may depend on the relevant provider. Please review applicable third-party terms when using independently operated services.

To the extent permitted by law, we are not responsible for independent acts or technical operations outside our reasonable control.

This does not remove our obligations concerning purchases made through kyveix or any responsibility that cannot legally be excluded.

SECTION 9 – EXTERNAL WEBSITES & LINKS

Our website may contain links to platforms, resources, or services operated by independent third parties.

These websites are not necessarily owned or controlled by Qingdao Xidengke Machinery Co., Ltd.

We do not continuously monitor or guarantee their content, availability, accuracy, security, or business practices.

A link does not automatically indicate endorsement, sponsorship, or approval.

Transactions made directly with independent businesses may be governed by their own purchasing terms and privacy policies. Review their payment, delivery, and return arrangements before proceeding.

Nothing in this section excludes obligations or liabilities that cannot lawfully be excluded.

SECTION 10 – CANCELLATIONS, RETURNS & REFUNDS

Eligible kyveix purchases are covered by our 180-Day Free Return Policy, subject to the conditions in our Return & Refund Policy.

You may request a qualifying return within 180 calendar days after delivery.

Approved eligible returns include free return shipping, and no restocking fee applies.

Requesting a Return

Email service@kyveix.com with:

• Your order number

• The item concerned

• A brief explanation of your request

• Relevant photographs or other supporting information, where appropriate

Our team will review the request and provide authorization and shipping instructions for eligible returns.

Do not send merchandise to our registered business address unless our support team specifically instructs you to do so. The authorized return facility may be located elsewhere.

Return Eligibility

For preference-based returns, items should generally:

• Be unused or only reasonably inspected

• Remain in their original condition

• Include applicable packaging

• Include original accessories and components

• Meet product-specific requirements disclosed before purchase

Excessive use, damage, alterations, or missing components may affect eligibility.

Additional lawful restrictions may apply to certain products where clearly disclosed before purchase.

These requirements do not override mandatory rights relating to damaged, defective, incorrect, incomplete, or materially misdescribed products.

For confirmed defects, transit damage, or seller-related fulfillment errors, we will provide an appropriate resolution without additional cost.

Inspections & Refund Timing

Approved refunds are issued to the original payment method.

Where a physical return is required, we aim to inspect the merchandise within 5 business days after receipt at the designated facility.

Following inspection and approval, we will issue the refund within 5–10 business days.

Where no return is required, an approved refund will be processed within 5–10 business days after approval.

Banks and payment providers may require additional time to display the credit.

Original Shipping Charges

For preference-based returns, original outbound shipping charges are generally non-refundable, including optional Express Shipping fees.

Original shipping charges may be reimbursed where appropriate for confirmed seller-related errors or where required by applicable law.

Cancellations & Order Changes

Contact us promptly if you wish to cancel or modify an order.

We will make reasonable efforts to accommodate requests before preparation, packing, fulfillment, or shipment begins. Once these activities are underway, changes or cancellation may no longer be possible, subject to applicable law.

Approved cancellation refunds will be processed within 5–10 business days after approval.

If the order has shipped, you may request an eligible return after delivery.

Please consult our Return & Refund Policy for full procedures.

SECTION 11 – UPDATES TO THESE TERMS

We may revise these Terms when reasonably necessary to reflect changes in:

• Business operations

• Product collections

• Website functionality

• Customer service arrangements

• Legal or regulatory requirements

• Security measures

• Third-party providers

Updated Terms will be published on this page with a revised Last Updated date.

Where required, we will provide additional notice or obtain consent before material changes take effect.

Continued use of the website after updated Terms take effect may constitute acceptance to the extent permitted by law.

Changes will not retroactively remove mandatory consumer rights or alter previously accepted orders where prohibited by applicable law.

CUSTOMER SUPPORT & OFFICIAL COMPANY DETAILS

For help with these Terms, travel essentials, everyday products, payments, shipping, cancellations, returns, or refunds, please contact us.

Brand Name:
kyveix

Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.

Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)

Customer Support Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

Customer Service Days:
Monday through Friday

Expected Response Time:
We aim to respond within 24–48 hours during our customer service days.

For assistance with an existing purchase, include your order number and the email address used at checkout.

Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix, operates this online store and is responsible for its website operations, order coordination, and related customer support.

Thank you for visiting kyveix. We look forward to helping you find practical essentials for everyday life and travel.