SHIPPING POLICY

Last Updated: November 3, 2026

Thank you for choosing kyveix.

This Shipping Policy explains how we prepare and dispatch orders for travel essentials, everyday necessities, and practical accessories for home and on the go.

It covers our delivery destinations, shipping fees, processing times, estimated transit periods, tracking information, and assistance with delivery concerns.

This policy applies to purchases made through kyveix, which is owned and operated by Qingdao Xidengke Machinery Co., Ltd.

Please review these details before placing your order.

OFFICIAL BUSINESS & CONTACT INFORMATION

Brand Name:
kyveix

Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.

Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)

Customer Support Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix, owns and operates this website and is responsible for its online retail activities, fulfillment coordination, and customer assistance.

1. ORDER PROCESSING & PREPARATION

We begin preparing an order after payment has been confirmed.

Preparation may include reviewing order information, checking inventory, confirming selected product options and quantities, packing the merchandise, and arranging shipment.

Processing time: Up to 5 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing time and shipping transit time are separate. Transit estimates begin after dispatch and do not include the preparation period.

Unexpected stock issues, seasonal demand, promotional events, public holidays, or operational disruptions may occasionally affect preparation.

If we cannot dispatch your order within the stated processing period, we will contact you with an update and explain the available next steps.

For processing questions, email service@kyveix.com.

2. SHIPPING DESTINATIONS & RATES

kyveix currently ships to eligible addresses within the United States only.

The following services are available subject to the options shown at checkout.

Shipping Method	Qualifying Order Value	Shipping Fee	Estimated Transit After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

All shipping fees are stated in U.S. dollars (USD).

Please allow up to 5 additional business days for processing before shipment.

The delivery options available for your address and the applicable shipping charge will appear at checkout before payment.

3. EXPRESS SHIPPING

Express Shipping is available for eligible orders and delivery destinations.

Shipping fee: $6.99
Estimated transit: 1–2 business days after dispatch

This option provides faster carrier transportation once the package has shipped.

Express Shipping does not shorten the processing period of up to 5 business days.

Orders that qualify for free Standard Shipping may instead use Express Shipping for the $6.99 express fee.

Availability is confirmed at checkout.

4. FREE STANDARD SHIPPING

Eligible U.S. orders totaling $39.00 or more qualify for complimentary Standard Shipping.

Minimum qualifying order value: $39.00
Shipping fee: $0.00
Estimated transit: 3–5 business days after dispatch

Orders below $39.00 are subject to the regular $3.99 Standard Shipping fee.

You may select Express Shipping for $6.99 where available. This fee applies instead of free Standard Shipping.

Please review your selected delivery method and shipping charge in the checkout summary.

5. STANDARD SHIPPING FOR ORDERS BELOW $39.00

Standard Shipping is available at a flat rate for eligible U.S. orders totaling $0.00–$38.99.

Shipping fee: $3.99
Estimated transit: 3–5 business days after dispatch

Once an eligible order reaches $39.00, free Standard Shipping becomes available.

The applicable shipping charge is displayed before you complete payment.

6. HOW TO CALCULATE YOUR ESTIMATED DELIVERY TIME

The time from payment confirmation to delivery consists of two stages:

Order processing: Up to 5 business days to review, prepare, pack, and arrange dispatch.

Shipping transit: The estimated transportation time after the package has been dispatched.

If preparation takes the full 5 business days, the combined estimates are:

Shipping Method	Processing Used in This Example	Estimated Transit	Combined Estimate
Express Shipping	5 business days	1–2 business days	6–7 business days
Free Standard Shipping	5 business days	3–5 business days	8–10 business days
Standard Shipping	5 business days	3–5 business days	8–10 business days

These examples are provided for planning purposes and are not guaranteed arrival dates.

Orders prepared sooner may arrive earlier. Carrier schedules, destination accessibility, weather, holidays, customs or security checks where applicable, and unexpected transportation disruptions may affect delivery.

7. FULFILLMENT FACILITIES & DISPATCH LOCATIONS

We may fulfill orders through our own or partner facilities, including suppliers, warehouses, distribution centers, and third-party logistics providers.

The dispatch location may depend on:

• Product availability and inventory location

• Selected product options

• Delivery destination

• Fulfillment capacity

• Warehouse and logistics arrangements

Some orders may be divided into separate shipments. Where this occurs, we will provide available tracking information for the relevant packages.

Some products may ship from facilities outside the United States. We do not represent that every order originates from a U.S. warehouse.

Shipment information will reflect the fulfillment arrangements associated with your order.

8. SHIPPING CONFIRMATION & TRACKING

After dispatch, we will send a shipping confirmation to the email address provided at checkout once tracking information is available.

Depending on the carrier, this email may include:

• A tracking number

• A tracking link

• The carrier’s name

• Other relevant shipment details

The carrier’s tracking system may take some time to show its first update after receiving the package.

If tracking remains inactive or unchanged for an unusually long period, contact service@kyveix.com with your order number and available tracking reference.

Our team will review the shipment and assist with the next steps.

9. DELAYED OR LOST SHIPMENTS

Unexpected circumstances may affect the published processing or transit estimates.

Possible causes include:

• Carrier service interruptions

• Severe weather

• Public holidays

• High parcel volumes

• Inventory or fulfillment difficulties

• Incomplete or inaccurate delivery details

• Customs or security inspections where applicable

• Other unforeseen logistical disruptions

Requesting Assistance

If your shipment is significantly delayed, tracking has stopped updating, or the package appears lost, email service@kyveix.com.

Please include your order number, recipient details, and any tracking information.

We will review shipment records and coordinate with the carrier or fulfillment provider where appropriate.

Handing a package to a carrier does not automatically end our responsibility to investigate and assist with reasonable delivery concerns.

For confirmed shipping problems, an appropriate resolution may include reshipment, replacement, or a refund, depending on the circumstances and applicable consumer rights.

10. TRACKING SHOWS “DELIVERED,” BUT THE PACKAGE IS MISSING

If tracking indicates delivery but you cannot locate your package, please check:

• Your entrance or designated delivery area

• Your mailbox or parcel locker

• Building reception or the mailroom

• Other authorized drop-off locations

• Whether a household member or neighbor accepted the package

If the shipment remains missing, contact service@kyveix.com with your order number and tracking details.

We will review the circumstances and contact the carrier where appropriate.

A “Delivered” tracking status does not automatically prevent a missing-package inquiry from being investigated.

Our team will assess the available information and explain the next steps.

11. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES

Please contact us as soon as reasonably possible if your travel accessory or everyday-use product arrives damaged, defective, incorrect, or incomplete.

Examples include:

• Damage during transportation

• Manufacturing defects

• Incorrect sizes, colors, styles, or variations

• Missing products or accessories

• Incomplete travel kits or product sets

• Items materially different from their descriptions

Support Email: service@kyveix.com

Include your order number and a description of the issue. Relevant photographs or videos of the merchandise and packaging may help us review your request.

For confirmed defects, transit damage, or seller-related fulfillment errors, we will provide an appropriate remedy without additional cost.

Depending on the issue, this may include a replacement, missing components, the correct product, a full or appropriate partial refund, an authorized return, or another suitable resolution.

Please refer to our Return & Refund Policy for complete after-sales procedures.

12. CORRECTING A SHIPPING ADDRESS

Please check your delivery details carefully before submitting an order.

If you notice an error, email service@kyveix.com as soon as possible and provide:

• Your order number

• The original delivery address

• The corrected delivery address

We will make reasonable efforts to accommodate changes before preparation, packing, fulfillment, or shipment begins.

Once these activities are underway, an address correction may no longer be possible.

If an address issue could prevent delivery, contact us promptly so we can review the available options.

13. BUSINESS DAYS & HOLIDAY SCHEDULES

Our standard processing days are Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays may begin processing on the next available business day.

Carriers may also operate adjusted schedules during holidays, peak shopping periods, or times of unusually high shipping demand.

Please account for these schedules when reviewing processing and transit estimates.

14. RETURNS, REFUNDS & AFTER-SALES SUPPORT

Eligible kyveix purchases are covered by our 180-Day Free Return Policy.

Return requests may be submitted within 180 calendar days after delivery, subject to the applicable eligibility requirements.

Approved eligible returns include free return shipping, and no restocking fee applies.

Return Eligibility

For preference-based returns, products should generally:

• Be unused or only reasonably inspected

• Remain in their original condition

• Include original packaging where applicable

• Include supplied accessories, instructions, and set components

• Meet any product-specific conditions disclosed before purchase

Travel accessories and everyday products should not show excessive wear, damage, or alterations beyond reasonable inspection.

Additional restrictions may apply to certain products where legally permitted and clearly disclosed before purchase.

These conditions do not limit applicable rights relating to damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.

Starting a Return

Contact service@kyveix.com before sending any merchandise back.

We will review your request and provide authorization, the correct return address, and shipping instructions.

Do not send products to our registered business address unless our support team specifically instructs you to do so.

Inspection & Refund Processing

We aim to inspect authorized returns within 5 business days after receipt at the designated return facility.

After inspection, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.

Where a refund is approved without requiring a physical return, it will be processed within 5–10 business days after approval.

Your bank or payment provider may need additional time to display the credit.

Please review our Return & Refund Policy for full eligibility conditions, exchange procedures, and information about the refundability of original shipping charges.

15. CUSTOMER SUPPORT & LEGAL COMPANY DETAILS

For questions about processing, shipping charges, delivery estimates, tracking, address corrections, or missing packages, contact our support team.

Brand Name:
kyveix

Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.

Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)

Customer Support Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

Customer Service Days:
Monday through Friday

Expected Response Time:
We aim to respond within 24–48 hours during our customer service days.

For assistance with an existing purchase, include your order number and the email address used at checkout.

Qingdao Xidengke Machinery Co., Ltd., operating under the brand name kyveix, is responsible for this website, its online retail operations, fulfillment coordination, and customer support.

We aim to provide clear shipping information, transparent delivery arrangements, and practical assistance throughout your shopping experience.

Thank you for choosing kyveix for your travel essentials and everyday shopping needs.