PRIVACY POLICY

Last Updated: November 3, 2026

This Privacy Policy explains how Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix (“kyveix,” “we,” “us,” “our,” or the “Company”), collects, uses, retains, discloses, and safeguards personal information when providing its online retail services.

Our store offers travel essentials, everyday necessities, organizational accessories, and practical products for use at home and on the go.

This policy applies when you browse our website, view products, place an order, use available account features, contact customer support, subscribe to communications, or otherwise interact with our services (collectively, the “Services”).

Where particular uses of personal information require consent under applicable law, we will request that consent before carrying out those activities.

OFFICIAL BUSINESS & PRIVACY CONTACT DETAILS

The following information identifies the business operating kyveix and the contact point for privacy inquiries.

Brand Name:
kyveix

Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.

Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)

Customer Support & Privacy Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

kyveix is owned and operated by Qingdao Xidengke Machinery Co., Ltd. The Company is responsible for the processing described in this policy to the extent that it determines the purposes and means of that processing.

Please use the contact details above for questions about this policy or requests concerning your personal information.

1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on your interactions with our Services. We may receive information directly from you, collect it automatically through website technologies, or obtain it from providers involved in operating our store.

Information You Provide

When placing an order, using available account features, contacting us, or submitting information through our website, you may provide:

• Full name

• Email address and telephone number

• Billing and delivery addresses

• Account credentials, where account features are available

• Product selections and shopping preferences

• Selected sizes, colors, styles, quantities, or other options

• Order and purchase details

• Customer service messages

• Reviews, feedback, or survey responses

• Other information you choose to submit

We use this information to administer purchases, arrange delivery, respond to inquiries, and support your use of our Services.

Transaction & Order Records

Purchase-related records may include:

• Products, quantities, and variations ordered

• Order values and transaction status

• Transaction references and limited payment information

• Billing and shipping details

• Selected shipping methods

• Order confirmations and tracking records

• Return, replacement, and refund records

• Related customer communications

Payments may be processed by independent payment providers. Depending on the payment arrangements, we may receive transaction confirmations and limited payment details without directly collecting or storing complete payment card numbers.

Information About Other Recipients

If you arrange delivery to another person, we may receive their name, address, telephone number, and other details reasonably needed to fulfill the order.

Please provide another person’s information only when you have an appropriate basis to do so.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Browser or device identifiers

• Referring websites or pages

• Pages viewed and features used

• Browsing and interaction activity

• Approximate location derived from technical information

• Access dates and times

• Diagnostic and performance information

Depending on the technologies enabled, this information may be collected through cookies, pixels, analytics tools, server logs, or similar technologies.

2. COOKIES & SIMILAR TECHNOLOGIES

kyveix may use cookies and related technologies to operate the website, maintain shopping functionality, remember preferences, understand performance, and support permitted advertising activities.

Essential Technologies

These support functions such as:

• Shopping carts and checkout

• Website navigation

• Account access, where available

• Transaction security

• Fraud detection and prevention

Some essential technologies are necessary for the Services to function properly.

Analytics & Performance Technologies

These may help us understand visitor activity, assess page performance, identify technical issues, and improve website usability.

Preference Technologies

These may remember settings such as language, currency, or other available regional preferences.

Advertising & Measurement Technologies

Where enabled and legally permitted, these may help measure advertising interactions, assess campaign performance, and support relevant promotions.

Non-essential technologies are subject to applicable consent requirements and privacy choices.

You can manage certain technologies through your browser settings, device controls, or website privacy tools where available. Restricting some cookies may affect website functionality.

3. ANALYTICS, ADVERTISING & CAMPAIGN MEASUREMENT

We may use analytics providers, advertising platforms, and measurement services to understand how visitors interact with our website and our travel and everyday product collections.

Depending on the tools enabled, these providers may process information through cookies, pixels, identifiers, or similar technologies for purposes such as:

• Reporting website traffic

• Evaluating product page performance

• Understanding customer interactions

• Measuring advertising campaigns

• Assessing promotional effectiveness

• Improving website usability

• Identifying interest in products and collections

Third-party providers may process information under their own privacy notices and relevant contractual arrangements.

Where required, we will provide consent mechanisms, notices, and options to object to or opt out of qualifying advertising-related processing.

4. INFORMATION FROM THIRD-PARTY SOURCES

We may receive information from providers that support our retail operations, including:

• E-commerce platform and hosting providers

• Payment processors

• Shipping carriers and delivery companies

• Suppliers and fulfillment facilities

• Warehousing and logistics partners

• Security and fraud prevention services

• Analytics and advertising platforms

• Customer support providers

• Email and mobile messaging services

• Cloud storage and technology providers

For example, a payment provider may confirm a transaction, while a carrier may supply tracking updates or delivery information.

We may also receive information when you interact with kyveix through social media or other external platforms.

Information obtained from these sources is handled in accordance with applicable privacy requirements.

5. HOW WE USE PERSONAL INFORMATION

We use personal information to operate our Services, fulfill purchases, assist customers, protect our business, and meet applicable obligations.

Processing & Delivering Orders

Information may be used to:

• Receive and confirm orders

• Verify payment status

• Review purchase details

• Prepare and package products

• Coordinate fulfillment

• Arrange shipping and delivery

• Provide tracking updates

• Maintain transaction records

Customer Support & After-Sales Assistance

We may use information to:

• Answer product questions

• Review order requests

• Investigate delivery concerns

• Resolve missing or incorrect items

• Assess return eligibility

• Arrange approved replacements

• Process refunds

• Respond to complaints and disputes

Order records and customer communications may also be used to administer eligible requests under our 180-Day Free Return Policy.

Our current shipping services apply to eligible addresses within the United States only:

Shipping Method	Order Value	Shipping Fee (USD)	Estimated Transit After Dispatch
Standard Shipping	$0.00–$38.99	$3.99	3–5 business days
Free Standard Shipping	$39.00 and above	Free	3–5 business days
Express Shipping	Eligible orders	$6.99	1–2 business days

Order processing may take up to 5 business days before dispatch. This period is separate from the transit estimates above.

The Express Shipping fee applies when selected, including on orders qualifying for free Standard Shipping.

Full shipping and return conditions are available in our Shipping Policy and Return & Refund Policy.

Website Operation & Security

We may process information to maintain the website, secure accounts and transactions, detect suspicious activity, prevent fraud, assess performance, administer promotions, and support reliable service delivery.

Marketing

Where legally permitted, we may use information to send promotional communications, recommend relevant products, and measure marketing performance.

Legal & Administrative Activities

We may process information to meet accounting, tax, regulatory, contractual, and other legal obligations.

Where applicable law requires a legal basis, we rely on an appropriate basis such as contractual necessity, legal obligations, legitimate interests, or consent.

Before using information for materially different purposes, we will provide additional notice or obtain consent where required.

6. PROMOTIONAL EMAILS & STORE UPDATES

Where you have subscribed, provided the required authorization, or another lawful basis applies, we may send communications about:

• New travel accessories and everyday products

• Recently added collections

• Discounts and promotions

• Seasonal offers

• Product recommendations

• Store announcements

You can unsubscribe using the link in a promotional email or request assistance by contacting service@kyveix.com.

Opting out of marketing does not prevent necessary transactional or service communications, such as order confirmations, payment updates, shipping notifications, refund notices, security messages, or responses to your inquiries.

7. SMS & MOBILE COMMUNICATIONS

Where mobile messaging is available, we may send text messages in accordance with applicable legal and consent requirements.

These messages may include:

• Order confirmations

• Shipping and tracking updates

• Delivery information

• Customer support communications

• Authorized promotional offers

• Checkout reminders where legally permitted

Promotional messaging is subject to applicable consent and opt-out requirements. Message and data rates may apply according to your mobile plan.

To stop promotional messages, follow the instructions included in the message, such as replying STOP, where supported.

Any continued service-related messaging will remain subject to applicable law and your relevant messaging preferences.

8. HOW PERSONAL INFORMATION MAY BE DISCLOSED

We may disclose relevant information when reasonably necessary to provide the Services, complete purchases, protect our business, or meet legal requirements.

Operational Providers

Recipients may include providers supporting:

• E-commerce infrastructure and website hosting

• Payment processing

• Inventory management and fulfillment

• Shipping and delivery

• Customer support

• Fraud prevention and transaction security

• Analytics and advertising

• Email and mobile messaging

• Cloud hosting and technical maintenance

These providers are expected to handle information in accordance with applicable legal and contractual obligations.

Advertising & Measurement Partners

Where permitted, information may be disclosed to advertising networks, analytics providers, or measurement partners for the activities described in this policy.

These disclosures are subject to applicable notice, consent, and opt-out requirements.

Legal & Security Purposes

Information may be disclosed where reasonably necessary to comply with legal obligations, respond to valid legal requests, investigate fraud or misconduct, enforce agreements, or protect the rights and security of our business, customers, and Services.

Corporate Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, asset sale, insolvency proceeding, or similar transaction.

We will provide safeguards and notifications where required by law.

9. AGGREGATED & DE-IDENTIFIED INFORMATION

We may create aggregated, anonymized, or appropriately de-identified information from website activity and business records.

This information may support operational planning, product interest analysis, website development, service improvements, advertising measurement, and other lawful business purposes.

Where information qualifies as de-identified under applicable law, we will maintain and use it in accordance with the relevant requirements and will not attempt to re-identify it except where legally permitted.

10. YOUR PRIVACY RIGHTS

Depending on your location and the laws applicable to our business, you may have rights to:

• Access personal information held about you

• Correct inaccurate information

• Request deletion of qualifying information

• Restrict or object to certain processing

• Receive a portable copy of eligible information

• Withdraw consent previously given

• Obtain details about certain disclosures

• Opt out of qualifying advertising-related processing

These rights may be subject to legal conditions, exceptions, and reasonable identity verification.

Making a Request

Email service@kyveix.com and explain the right you wish to exercise. Provide enough information for us to locate the relevant records.

We may request additional details where reasonably necessary to verify your identity.

Some records may need to be retained for lawful purposes, including tax, accounting, transaction administration, fraud prevention, dispute resolution, or legal compliance.

We will respond within the time limits established by applicable law.

11. CALIFORNIA PRIVACY RIGHTS

To the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business, California residents may have additional rights.

These may include rights to:

• Know the categories and specific pieces of personal information collected

• Understand the sources and purposes of collection

• Receive information about certain disclosures

• Correct inaccurate personal information

• Delete qualifying information

• Opt out of qualifying sales or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Exercise privacy rights without unlawful discrimination or retaliation

Certain advertising-related disclosures described in this policy may constitute a “sale” or “sharing” under applicable law, even when no money is exchanged.

California Requests

Email: service@kyveix.com
Suggested subject: California Privacy Request

Please describe your request and provide information reasonably needed to identify the relevant records. Verification requirements depend on the type of request.

Where required, we will provide applicable notices and opt-out controls and honor legally recognized privacy preference signals.

12. CHILDREN’S PRIVACY

Our Services are intended for general consumer purchases by adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If we learn that a child’s information has been collected improperly, we will take appropriate action to delete or otherwise handle it as required by law.

A parent or guardian who believes a child has submitted personal information through our Services may contact service@kyveix.com.

13. INFORMATION SECURITY

We seek to maintain reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, loss, or destruction.

Depending on the relevant systems, safeguards may include:

• Access restrictions and account controls

• Transaction security measures

• Website monitoring

• Payment processing safeguards

• Service provider security arrangements

• Internal information-handling procedures

• Operational controls

Payment providers may maintain separate safeguards for sensitive payment information.

No method of internet transmission or electronic storage can guarantee absolute security. Please protect your account credentials and devices.

If you suspect unauthorized activity involving your information or store account, contact service@kyveix.com.

14. THIRD-PARTY WEBSITES & SERVICES

Our website may link to independent services, including payment providers, shipment tracking platforms, social media websites, and customer service tools.

Those services may collect and use information under their own privacy policies.

kyveix does not control the content, privacy practices, or security arrangements of independently operated websites.

Please review the relevant privacy notice before providing information to an external service.

15. INTERNATIONAL PROCESSING & DATA TRANSFERS

kyveix is operated by a company registered in China and may work with technology, payment, logistics, fulfillment, and support providers in different countries.

Your information may therefore be transferred to, stored in, accessed from, or processed in countries outside your place of residence, including China.

Privacy laws and protections may differ between jurisdictions.

Where applicable law requires safeguards or specific transfer mechanisms, we will take appropriate steps to meet those requirements.

16. HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal obligations.

Retention periods vary depending on the information and its purpose. Relevant considerations include:

• Completing orders and deliveries

• Maintaining transaction records

• Providing customer assistance

• Handling returns and refunds

• Meeting tax and accounting obligations

• Preventing or investigating fraud

• Resolving disputes and claims

• Satisfying regulatory requirements

• Enforcing valid agreements and policies

When information is no longer needed, we will take appropriate steps to delete, anonymize, de-identify, or securely dispose of it, subject to applicable legal requirements.

17. COMMUNICATION CHOICES

You can manage promotional communication preferences through the available methods below.

Marketing emails: Use the unsubscribe link in the email.

Promotional text messages: Follow the opt-out instructions included in the message, where supported.

Assistance: Contact service@kyveix.com for help with your preferences.

Opting out of promotional communications does not prevent necessary service notifications concerning orders, payments, shipping, delivery, returns, refunds, account security, or customer support, subject to applicable law and channel-specific requirements.

18. CHANGES TO THIS POLICY

We may update this policy to reflect changes in our Services, business operations, technologies, service providers, privacy practices, or legal requirements.

The revised version will be posted on this page with a new Last Updated date.

Where required, we will provide additional notice or obtain consent before implementing material changes.

Please review this page periodically to stay informed about our privacy practices.

19. PRIVACY QUESTIONS, REQUESTS & COMPLAINTS

For questions or concerns about how we collect, use, disclose, retain, or protect personal information, contact:

Customer Support & Privacy Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

We aim to acknowledge inquiries within 24–48 hours during our customer service days, Monday through Friday.

Formal privacy requests are reviewed and handled within the deadlines required by applicable law. The customer service acknowledgment timeframe is separate from the time needed to complete a formal request.

Depending on your jurisdiction, you may also have the right to complain to the relevant privacy or data protection authority.

20. RESPONSIBLE COMPANY & CONTACT INFORMATION

The company operating kyveix and responsible for the processing described in this policy, to the extent it acts as the relevant controller or business under applicable law, is:

Brand Name:
kyveix

Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.

Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)

Customer Support & Privacy Email:
service@kyveix.com

Business Telephone:
+86 532 5870 0062

Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix, owns and operates this online store. The Company manages website operations, coordinates the sale and fulfillment of travel essentials and everyday products, and provides customer assistance.

We aim to maintain accessible business information, explain our privacy practices clearly, and respond to legitimate privacy inquiries.

Thank you for visiting kyveix and reviewing our Privacy Policy.