Return Policy
RETURN & REFUND POLICY
Last Updated: November 3, 2026
Thank you for shopping with kyveix.
Whether you are purchasing travel essentials or everyday-use products, we want you to understand the assistance available if you need to cancel an order, return an item, request an exchange, or report a problem.
This policy explains our cancellation procedures, 180-Day Free Return Policy, return shipping arrangements, inspections, refunds, and support for damaged, defective, incorrect, incomplete, or missing merchandise.
When reviewing returns, we consider the product’s condition, completeness, and any applicable requirements disclosed before purchase.
This policy applies to eligible purchases from kyveix, which is owned and operated by Qingdao Xidengke Machinery Co., Ltd.
Nothing in this policy excludes or limits mandatory consumer rights under applicable law.
OFFICIAL BUSINESS INFORMATION
Brand Name:
kyveix
Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.
Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)
Customer Support Email:
service@kyveix.com
Business Telephone:
+86 532 5870 0062
Qingdao Xidengke Machinery Co., Ltd., doing business as kyveix, owns and operates this website and manages its online retail activities, order coordination, and customer support.
1. REQUESTING AN ORDER CANCELLATION
If you wish to cancel a purchase, please contact us as soon as possible after placing the order.
Cancellation Email: service@kyveix.com
Include your order number and the email address used at checkout.
We will make reasonable efforts to cancel an order before preparation, packing, fulfillment, or shipment begins. Once these activities are underway, cancellation may no longer be possible, subject to applicable consumer rights.
If cancellation is approved, the applicable refund will be returned to your original payment method within 5–10 business days after approval.
If your package has already shipped, you may request an eligible return after delivery under the conditions below.
Any mandatory cancellation rights provided by applicable law remain unaffected.
2. OUR 180-DAY FREE RETURN POLICY
Eligible kyveix purchases may be returned under our 180-Day Free Return Policy.
You may submit a qualifying return request within 180 calendar days after delivery. The return period begins on the delivery date established by the carrier’s records or another reliable confirmation of receipt.
General Eligibility Requirements
For returns based on a change of mind or personal preference, items should generally:
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Be unused or have undergone only reasonable inspection
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Remain in their original condition
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Include original packaging where applicable
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Include supplied accessories, instructions, and components where applicable
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Be accompanied by valid proof of purchase
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Show no intentional damage, substantial alteration, or misuse
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Meet any product-specific conditions clearly disclosed before purchase
Returned items may be inspected to confirm eligibility.
Excessive use, significant modifications, or damage beyond reasonable inspection may affect eligibility for a preference-based return.
Travel Essentials & Everyday Products
Travel accessories, organizers, household items, and other everyday-use products should remain free from excessive wear, damage, or alterations when returned for personal preference reasons.
Products sold as kits, sets, or multipiece packages should include their original components where applicable.
Opening packaging for reasonable inspection does not automatically make an otherwise eligible item non-returnable.
If offered, hygiene-sensitive, consumable, personalized, or specially prepared products may have additional conditions or legally permitted return restrictions. Any such restrictions must be clearly disclosed before purchase.
These conditions do not limit applicable rights concerning damaged, defective, incorrect, incomplete, or materially misdescribed products.
3. HOW TO REQUEST A RETURN
To begin a return, email service@kyveix.com.
Please include:
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Your order number
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The name or description of the item
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A brief explanation of your request
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Relevant photographs or videos, where appropriate
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Any additional information reasonably needed to assess the request
Our support team will review the information and explain the next steps.
After authorization, we will provide return shipping instructions and the designated receiving address.
Do not send merchandise to our registered business address unless our support team specifically instructs you to do so. Our authorized return facility may be located elsewhere.
Returns sent without following the supplied instructions may take additional time to identify and process.
4. FREE RETURN SHIPPING
Approved returns that qualify under our 180-Day Free Return Policy include complimentary return shipping, including eligible preference-based returns.
Our team will arrange an appropriate method, which may include:
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A prepaid return label
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A return shipment organized by our support team
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Another approved return method at no additional return shipping cost
Please wait for our instructions before sending any items.
No restocking fee applies to eligible returns.
For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed merchandise, we will arrange any required return without additional cost to you.
5. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
If there is a problem with your purchase, contact us as soon as reasonably possible at service@kyveix.com.
Issues may include:
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Damage sustained during shipping
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Manufacturing defects
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Incorrect products, sizes, colors, or variations
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Missing items, accessories, or components
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Products materially different from their descriptions
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Packing or fulfillment errors
Provide your order number, a description of the issue, and photographs or videos where reasonably necessary.
We will review the available order information and fulfillment records. For confirmed damage, defects, or seller-related errors, we will provide an appropriate resolution without additional cost.
Depending on the circumstances, this may include:
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A replacement product
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Delivery of missing items or components
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A full or appropriate partial refund
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An authorized return
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Another suitable resolution
You will not be charged return shipping for verified damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.
Items that were never delivered do not require a physical return.
Please contact us before mailing affected products. These procedures do not restrict applicable consumer protection rights.
6. RETURN INSPECTION & REFUND TIMING
Once your authorized return reaches the designated facility, we will assess its condition and eligibility under this policy.
Inspection Period
We aim to complete the inspection within 5 business days after receipt at the designated return facility.
If additional verification is reasonably necessary, we will explain the delay and provide an update.
Following inspection, we will notify you whether the refund has been approved or whether further information is needed.
Refunds Following a Return
Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.
The inspection period and refund processing period are separate.
Refunds Without a Return
In some cases, we may approve a refund without requiring the product to be returned.
These refunds will be processed within 5–10 business days after approval.
Bank & Payment Provider Posting Times
After we issue a refund, your bank, card issuer, or payment provider may require additional time to display the credit.
This posting period is separate from our refund processing timeframe.
For assistance, contact service@kyveix.com.
7. ORIGINAL SHIPPING CHARGES
Free return shipping and reimbursement of the original delivery fee are separate matters.
Our 180-Day Free Return Policy covers the approved shipping arrangements for returning eligible merchandise.
For returns requested solely because of personal preference or a change of mind, the original outbound shipping charge is generally non-refundable. This includes optional Express Shipping charges.
When Original Delivery Fees May Be Refunded
Reimbursement may be appropriate in circumstances involving:
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Confirmed packing or fulfillment errors
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Products damaged during delivery
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Defective merchandise
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Incorrect items or variations
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Missing merchandise
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Products materially different from their descriptions
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Other situations requiring reimbursement under applicable law
We will review the circumstances and explain the relevant refund arrangement.
Approved refunds of original shipping charges will normally be issued to the payment method used for the purchase.
8. SHIPPING OPTIONS, CHARGES & ESTIMATES
kyveix currently delivers to eligible addresses within the United States only.
All charges below are in U.S. dollars (USD).
| Shipping Method | Eligible Order Value | Shipping Charge | Estimated Transit After Dispatch |
|---|---|---|---|
| Standard Shipping | $0.00–$38.99 | $3.99 | 3–5 business days |
| Free Standard Shipping | $39.00 and above | Free | 3–5 business days |
| Express Shipping | Eligible orders and destinations | $6.99 | 1–2 business days |
Orders of $39.00 or more qualify for free Standard Shipping.
Customers may select Express Shipping where available by paying $6.99, including when their order meets the free Standard Shipping threshold.
Processing Before Dispatch
Please allow up to 5 business days after payment confirmation for order processing.
Processing includes order verification, product preparation, packing, and fulfillment arrangements.
Business days are Monday through Friday, excluding public holidays.
Transit estimates begin after dispatch and do not include processing time. Selecting Express Shipping does not shorten the processing period.
Orders may be fulfilled through our own or partner facilities, depending on inventory availability and fulfillment arrangements.
Available shipping methods and charges are displayed at checkout before payment.
Please review our Shipping Policy for additional details.
9. IF YOUR REFUND HAS NOT APPEARED
If we have confirmed that your refund was issued but you cannot see the credit:
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Review the account used for the original payment.
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Check the transaction history for a refund or pending credit.
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Contact your bank, card issuer, or payment provider about its posting timeframe.
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Allow any additional processing time specified by that provider.
If the refund still cannot be located, email service@kyveix.com with your order number and any refund confirmation details.
Our support team will review the transaction and help you investigate.
10. EXCHANGES & REPLACEMENTS
Exchanges and replacements depend on product availability, item condition, and the reason for the request.
For damaged, defective, incorrect, incomplete, or materially misdescribed products, we will review the issue and arrange an appropriate replacement or other remedy.
Changing a Product Option
If you would prefer a different size, color, style, variation, or another travel or everyday-use product, contact us before returning your purchase.
Preference-based exchanges must meet the applicable return conditions and are subject to inventory availability.
If the requested replacement is unavailable, we will discuss alternatives, which may include an eligible refund.
Any product price difference or other relevant exchange arrangement will be explained before you agree to proceed. Eligible return shipping remains free under this policy.
Exchange Assistance: service@kyveix.com
Please obtain authorization and return instructions before sending an item for exchange.
11. BUSINESS ADDRESS & RETURN DESTINATION
Our registered address is provided for company identification and official correspondence:
Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)
This is not automatically the designated merchandise return address.
Do not send products to this location unless our customer support team expressly authorizes it.
Once your return has been approved, we will supply the correct return facility address and shipping instructions.
Following these instructions helps ensure that your return reaches the appropriate facility and can be identified promptly.
12. DELIVERY DELAYS, LOST PACKAGES & OTHER SHIPPING CONCERNS
Contact our support team if your shipment is significantly delayed, tracking information is unavailable, or your package appears to be missing.
Processing & Transit Periods
Order preparation may take up to 5 business days before dispatch.
Estimated transit after dispatch is:
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Standard Shipping: 3–5 business days
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Free Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
These are estimates rather than guaranteed arrival dates.
Possible Causes of Delay
Delivery may be affected by carrier delays, severe weather, public holidays, high parcel volumes, incomplete delivery information, customs or security checks where applicable, or other unexpected logistical issues.
Delayed or Missing Shipments
Email service@kyveix.com with your order number and available tracking details.
We will review the shipment records and coordinate with the carrier or fulfillment partner where appropriate.
Handing a package to a carrier does not automatically remove our responsibility to review and assist with delivery concerns.
For confirmed delivery problems, an appropriate resolution may include reshipment, replacement, or a refund, depending on the circumstances and applicable consumer rights.
Marked as Delivered but Not Received
Please check:
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Your entrance or designated delivery area
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Your mailbox or parcel locker
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Building reception or the mailroom
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Other authorized drop-off locations
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Whether a household member or neighbor accepted the delivery
If you still cannot locate the shipment, contact us for assistance.
A “Delivered” tracking status does not automatically disqualify a missing-package claim from review.
We will assess the available information and explain the next steps.
13. CUSTOMER SUPPORT & RESPONSIBLE COMPANY
For assistance with cancellations, returns, refunds, exchanges, product issues, or delivery concerns, please contact us.
Brand Name:
kyveix
Legal Company Name:
Qingdao Xidengke Machinery Co., Ltd.
Registered Business Address:
Huangdao District, Qingdao, Shandong Province, China (formerly No. 104, Lujia Dazhuang, Liuwang Town, Jiaonan City; multiple business registrations at this address)
Customer Support Email:
service@kyveix.com
Business Telephone:
+86 532 5870 0062
Customer Service Days:
Monday through Friday
Expected Response Time:
We aim to respond within 24–48 hours during our customer service days.
For purchase-related inquiries, please include your order number and the email address used at checkout.
Qingdao Xidengke Machinery Co., Ltd., operating under the brand name kyveix, is the legal entity responsible for this website, its online retail activities, and customer support services.
We aim to provide clear return instructions, transparent refund timelines, and practical assistance when a purchase-related concern arises.
Thank you for choosing kyveix for your travel essentials and everyday shopping needs.